Services

We provide smart, secure, and scalable outsourcing services that help businesses and government sectors operate efficiently, reduce workload, and deliver exceptional customer experiences.

Discover next-generation outsourcing services built for speed, security, and performance. At Infojet BPO Solutions, our team leverages advanced tools, agile workflows, and deep industry expertise to deliver smart and scalable customer support, back-office operations, and e-governance services.

At Infojet BPO Solutions, we deliver a full suite of voice, non-voice, and back-office outsourcing services designed to help organizations streamline operations, improve customer experience, and scale with confidence. Our services combine modern technology, proven processes, and experienced talent to deliver exceptional results—every time.

Infojet BPO Solutions brings you the best of both worlds—startup agility and seasoned industry expertise. Our services are crafted to enhance efficiency, reduce operational costs, and provide consistent, high-quality support across every customer touchpoint.

From enterprises to government institutions, Infojet BPO Solutions provides reliable, secure, and process-driven outsourcing services tailored to diverse operational needs. Our focus is on delivering accuracy, transparency, and efficiency at every stage of service delivery.

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Voice Support Services

At Infojet BPO Solutions, our voice support services are designed to deliver meaningful customer interactions with clarity, empathy, and efficiency. Whether handling inbound queries or conducting outbound engagements, our trained agents follow structured scripts, process flows, and compliance guidelines to ensure high-quality communication.

What We Offer:

  • Inbound Customer Care: Resolving queries, managing requests, and offering quick resolutions with a customer-first mindset.

  • Outbound Calling: Lead generation, appointment setting, surveys, welcome calls, and upgrades.

  • Tele-Verification: Secure, accurate, and compliant verification calls for BFSI, telecom, fintech, and e-governance processes.

  • Collections & Reminder Calls: Soft and professional payment reminders, EMI follow-ups, and confirmation calls.

  • Escalation & Complaint Handling: Dedicated support for issue resolution with clear escalation protocols.

Key Benefits:

  • 24/7 multilingual capability

  • Live QA monitoring & call audits

  • Skill-based routing for faster service

  • Custom scripts and process-specific workflows

Non-Voice Support Services

Our non-voice support services help organizations manage high-volume customer interactions and operational tasks with precision, timeliness, and confidentiality. We combine trained professionals with modern tools to deliver seamless support across digital channels.

What We Offer:

  • Email Support: Structured response systems, SLA-driven replies, and professional communication.

  • Chat Support: Real-time assistance for website visitors, app users, and customer queries.

  • Ticket Management: End-to-end support for ticket creation, routing, updates, and closure.

  • Helpdesk Support: Back-end coordination for complaints, status updates, service requests, and follow-ups.

  • Knowledge Base Management: Regular updating and optimization of FAQs, articles, and support content.

Key Benefits:

  • Reduced workload on internal teams

  • Faster ticket turnaround

  • Consistent and accurate communication

  • 100% documentation and audit trail

Back Office Services

Our back office services empower businesses to delegate labor-intensive tasks while maintaining accuracy, compliance, and operational efficiency. We support processes across BFSI, telecom, e-commerce, healthcare, and public sector needs.

What We Offer:

  • Data Processing & Validation: High-accuracy form processing, invoice entry, transaction updates, and record verification.

  • KYC Documentation: Reviewing, validating, and processing KYC documents in compliance with RBI, UIDAI, and industry norms.

  • Document Review & Management: Sorting, verifying, indexing, and categorizing documents for smooth backend operations.

  • Digital Form Filling: Fast and precise form completion for portals, applications, and internal systems.

  • Claims & Billing Support: Insurance claims, reimbursements, policy updates, invoice reconciliation, and back-office finance tasks.

Key Benefits:

  • Accuracy-focused workflows

  • Scalable manpower for bulk projects

  • Process-driven delivery ensuring compliance

  • Daily reports, dashboards, and audit logs

E-Governance & Government Support Services

Infojet BPO Solutions provides specialized support for government departments, citizen service centers, and public-sector units. Our team has experience in handling high-volume public interactions and documentation-heavy workflows with transparency and compliance.

What We Offer:

  • Citizen Helpline & Grievance Desk: Multi-language call support for government programs and public outreach.

  • Application Processing: Verification, validation, and status updates for government schemes, licenses, and certificates.

  • Document Verification: Aadhaar-based, OTP-based, and offline document verification for government programs.

  • E-Gov Data Entry: Accurate entry of records, applications, and service requests for digital governance platforms.

  • Public Information Support: Knowledge assistance for policies, guidelines, portal usage, and general citizen queries.

Key Benefits:

  • Scalable manpower for state or national-level projects

  • Strong understanding of government compliance

  • Secure operations with VPN + data control

  • Transparent reporting & documentation

Technical Support Services

We provide multi-tier technical support for software, devices, applications, and IT-enabled solutions. Our support is structured with clear escalation matrices and diagnostic workflows.

What We Offer:

  • L1 tech support (basic troubleshooting)

  • L2 support (configurations, advanced help)

  • Installation & setup assistance

  • Ticket-based resolution

  • Remote support guidance

Ecommerce & Logistics Support

What We Offer:

  • Order management

  • Shipment tracking

  • Return/Refund coordination

  • Seller support

  • Inventory updates

BFSI Process Support

Specialized support for banks, NBFCs, and fintech.

What We Offer:

  • KYC & onboarding

  • Loan processing

  • EMI reminder calls

  • Data validation

  • Compliance workflows