Technology & Infrasture

Technology Stack

  • Cloud Telephony & IVR

  • ACD Routing

  • CRM Tools (Freshdesk, Zendesk or custom CRM)

  • Ticket Tracking System

  • QA Audit Tools

  • Remote Monitoring System

 

Infrastructure Strength

  • 99.5% uptime with redundant servers

  • Dual internet lines

  • Secure VPN access

  • Encrypted virtual desktops

  • Power backup with UPS + generator

  • Ability to scale 25 to 200 seats quickly